The phone call
We talk first — what hurts, how long it has been going on, what you
have already tried, and whether anything makes it worse. If a
doctor is involved I want their name. If massage is the wrong
answer for what you are describing, I will tell you that on the
phone rather than after you have paid me.
And I will ask when you would like to come in. New clients are
seen at my studio in Inverness — a public, established location,
and the right first meeting. If I am coming to you instead, which
is what my regular clients use, I like to know the address,
the parking and
how to get in before I set out — I work on my own, and some corners
of this county are a long way from the others. If where you are
changes the price, I will say so then and not afterwards.
You will know who is coming: I confirm the appointment by text, and
I text again when I am on my way — to the studio, or to your house
if you are one of my regulars I see at home.