Cancellation and No-Show Policy
If you cannot make it
I hold your appointment time for you and I do not double-book it. If you need to cancel or move an appointment, tell me at least 24 hours beforehand and there is no charge at all.
If you cancel later than that, or the appointment is missed, a no-show fee applies.
The fee is half the price of the service you booked:
Swedish massage, 60 minutes — $39.50
Swedish massage, 90 minutes — $54.50
Deep tissue massage, 60 minutes — $42.50
Deep tissue massage, 90 minutes — $59.50
Sports massage, 60 minutes — $42.50
Sports massage, 90 minutes — $59.50
Seated chair massage, 30 minutes — $22.50
Cupping, 30 minutes — $22.50
Hot stone massage, 30 minutes — $22.50
In-home visit, 60 minutes — $62.50
In-home visit, 90 minutes — $74.50
That fee is the whole of what is owed for the missed appointment, whichever tier applies. It is the only charge. I do not also bill for the session that did not happen, I do not charge the full session price on top of it, and I do not add anything else to it.
Each tier above is a fair advance estimate of what a missed appointment of that length actually costs me: the time is gone, it was held for you, and a booking of that length that late cannot be filled from anyone else's calendar. The tiers are not a punishment for cancelling and they were not worked out to be one — the reasoning behind each figure is written down when the tiers are set, not after a dispute happens.
Anything I refund goes back the way you paid it — to the card or account the payment came from, or to the gift certificate balance if that is what you used. I do not substitute a credit or a voucher for a refund.
When I am coming to you, the same tier fee above applies and nothing further. I do not charge separately for the trip out to an appointment that was cancelled.
If you prepaid or used a gift certificate
Gift certificates and prepaid packages can be used to book online. If an appointment paid for that way is cancelled or missed under the terms above, the no-show fee for the missed tier is deducted from the certificate or package balance, not charged separately. What remains stays on the certificate or package for a future visit.
Anything I refund goes back the way you paid it — to the card or account the payment came from, or to the gift certificate balance if that is what you used. I do not substitute a credit or a voucher for a refund.
Keeping a card on file
If you choose to keep a card on file so you do not have to hand one over each time, you agree in writing when you save it, and Square emails you to confirm it was saved. A card on file is only ever charged the applicable tier no-show fee described above, and only when that fee applies. The three digits on the back of your card are never stored.
This policy is dated. If I change it, the change applies to appointments booked after the new version takes effect, not to one you have already booked.